About us

is a general agent for Bathmate in the United Kingdom og Great Britain and Northern Ireland, in association with Ultramas Products Limited. To contact us please send an email to info@bathmatecheckout.com

Terms and conditions

All orders only include the minimum required information for payment and fulfillment. The company does not store your credit card number since the KORTA is our trusted payment processor. Information stored in our database includes customer names, addresses and unique identification numbers. After the product has been shipped to a customer we store this data for up to 800 days unless a customer emails us at info@bathmatecheckout.com and requests removal from the database (this also voids the warenty). It is necessary for the company to keep this data on hand because of after sale service and guarantees. After the guarantee expires we delete all electronic order information but store printed receipts for 7 years, according to accounting legislation.

Product shipping

When an order has been placed and payment received the order will be shipped the following weekday. If you order on Monday you can expect the product to arrive on Wednesday. Since this is a parcel shipment you need to be at home to receive the product, otherwise you can pick it up at your local post office, when you receive notice from the postal service. If the product is not in stock we will contact you and offer you a refund if you so wish, or you can be placed on a waitlist.

Shipping costs

Shipping costs are included in the product price.

Returning and refunds

You can return the product within 14 days from receipt of purchase, if you have not used it and you will receive a full refund, less a $20 shipping fee which is non refundable. We offer everyone who uses the product for six weeks and are dissatisfied with the product to refund it for a full refund, including shipping fees. In order to get a refund you must have filled out the included warranty card and mailed it to Ultramax Ltd. In the UK within 30 days of purchase. Please send the product including packaging and leaflets to:

Ultramax Products Limited
Mallard Industrial Park
Charles Street
Horbury Junction
Wakefield
West Yorkshire
United Kingdom
WF4 5QH

The product can not be refunded if more than 60 days have passed since the product was shipped to you.

The Bathmate cleaning kit can not be refunded since it is a cleaning product, unless the packaging has not been opened and the product is in original condition. The return window for the Bathmate cleaning kit is 14 days from the date of purchase. Shipping fees are not refundable.

Returning a product

If the product has been damaged during shipment, please send it to us as soon as possible and we will send you another one in return. Please send damaged goods to Ultramax Products Limited, Mallard Industrial Park, Charles Street, Horbury Junction, Wakefield , West Yorkshire, United Kingdom, WF4 5QH, including a copy of your receipt.

Special Product Conditions

Due to the nature of the Shower Strap and Cleaning Kit, these can not be returned for after the packaging has been opened.  Furthermore, the Bathmate Goliath is only covered by a Money Back Guarantee if you have bought and used previously the Bathmate Hercules model.  Bathmate Hercules can not be exchanged for Bathmate Goliath.

Confidentiality

We place the utmost importance on customer confidentiality and therefore there is nothing on the packaging which indicates content within. You don’t need to worry, that anyone will find out what's inside your package. All information is stored on a non network connected computer system so there's no risk of your data being stolen off our computer system. After the mandatory accounting document retention period we will securely dispose of paper invoices.